Effective Date: May 2026

North American Calendering (“NAC”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our website, services, business communications, and SMS messaging program.

Information We Collect

We collect the following categories of information:

  • Personal Identifiers: Name, company name, phone number, email address.
  • Transactional and Operational Data: Shipping details, order information, production/scheduling data, purchase orders, warehouse updates.
  • Communications Data: Customer service records and business correspondence.

We do not knowingly collect sensitive personal data beyond what is necessary for our legitimate business purposes.

SMS Communications (Powered by Twilio)

NAC uses Twilio, Inc. as our service provider to send operational and transactional SMS messages only (not marketing or promotional). These include:

  • Shipping and delivery notifications
  • Production and scheduling alerts
  • Purchase order confirmations
  • Receiving and warehouse updates
  • Workforce/attendance notifications (as applicable)
  • Customer service communications

Message & Data Rates: Message frequency may vary. Message and data rates may apply.

Consent: By voluntarily providing your mobile phone number to NAC (via website forms, orders, onboarding, agreements, or other business channels), you give your prior express consent to receive the operational and transactional SMS messages described above from NAC via Twilio. This consent is specific to these purposes.

Opt-Out: You may revoke consent and stop receiving SMS at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message we send. For help, reply HELP or contact us directly. We will honor your opt-out promptly.

Twilio as Data Processor: Twilio processes your phone number, message content, and delivery metadata solely to deliver our messages on our behalf. Twilio acts as our service provider and does not use your information for its own marketing or promotional purposes. We have a contractual agreement with Twilio that requires them to protect your data and use it only as instructed.

How We Use Your Information

  • Fulfill orders and provide calendering services
  • Send operational updates and communications
  • Improve our services and customer support
  • Comply with legal obligations

Information Sharing

We do not sell, rent, or share your phone numbers or SMS consent data with third parties for marketing purposes.

We may share your information only with:

  • Service providers like Twilio and logistics partners, who are contractually required to use the data only for the purposes we specify.
  • As required by law or to protect our rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of SMS as described above.

Changes to This Policy

We may update this Privacy Policy. The revised version will be posted here with a new effective date. Your continued interaction with us after changes constitutes acceptance.

Contact Us

North American Calendering 950 South 6th Avenue Mansfield, TX 76063 Phone: (817) 372-0029 Email: sales@nacalendering.com Website: https://nacalendering.com